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Assistant Team Lead, RPS Dining

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Position Details

Position Information

Position Title Assistant Team Lead, RPS Dining
Department Information

Two positions available, same shifts:
First position: Restaurants at Woodland
Second position: Wright Food Court

Shift: 2:30 PM to 11:00 PM, weekends required.

(Management reserves the right to adjust work hours to accommodate special meals and events.)

Job Summary

Coordinates the work of food court shop employees; and works with the team leader to guide and direct staff and student employees in the preparation, order taking, and delivery of food products.Directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and delivered in a timely manner; and ensures customer service standards are demonstrated on the job. Works from recipes and instructions to prepare and cook food; calculates, weighs, and measures ingredient quantities; and washes, peels, cuts, slices, trims or blends various items for cooking and serving. Monitors on-hand inventory and determines quantity of food to order; and communicates order information to General Manager. Responsible for recipe compliance, quality standards, and food presentation/garnishing in the dining facility; and monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards. Works with management in opening and preparing for the day’s work and closing process of the dining facility; and ensures proper cleaning and disinfecting of equipment. Assists the team leader in explaining and demonstrating methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques. Responds to, and resolves customers’ complaints and concerns to maintain positive relations with customers. Monitors and supports the food operation’s process measures and is accountable for the results of these measures. Reviews production worksheet and organizes tasks to shift staff; and places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food; and is responsible for the rotation and timely use of all food products located within production areas (includes walk-in refrigerators, upright/chest freezers, and kitchen pantries). Works closely with the unit Chef to make sure all proper procedures are followed by all cook staff; covers employee break times; ensures that service is always maintained; and assumes duties of the Team Leader in their absence.

Required Qualifications

REQUIRED: High school diploma or GED and one year of food service experience.

Current SafeServ food safety certification or ability to obtain within six months of employment and renew as required.

Knowledge of health and safety regulations; and ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues. Demonstrated ability to work comfortably in a group environment, treating employees and customers with kindness and respect. Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent facilitation and coaching skills. Must possess excellent interpersonal and communication skills, written and verbal including a customer service orientation and ability to interact with a diverse group of individuals. Must be able to maintain acceptable standards of personal hygiene.

Preferred Qualifications

Knowledge of professional cooking principles.

Working Conditions / Physical Demands
Salary Range
Salary Plan SM
Salary Grade 51
FLSA Non-Exempt
Work Location
Job Category Food Service

Posting Detail Information

Posting Number 06160P
Open Date 11/03/2017
Close Date 12/21/2017
Open Until Filled No
Posting Disclaimer
Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs at IU
    • LinkedIn
    • IN CareerConnect/Work One
    • Chronicle of Higher Education
    • Social Media (Twitter, Facebook…etc) (specify below)
    • Job Fair (specify below)
    • Newspaper (specify below)
    • IU Employee Referral (specify below)
    • Other Media Source (specify below)
  2. Please specify

    (Open Ended Question)

  3. Please identify which shift(s) and/or day(s) you are interested in working in as advertised in the posting.

    (Open Ended Question)

  4. Do you possess the required certifications and/or licenses as advertised in the posting?
    • Yes
    • No

Documents Needed to Apply

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter
  3. Supplemental Materials